RETURNS & EXCHANGES
Chosen with confidence.
PRECIOUS ATOM wants every object to be considered carefully before it becomes yours.
Our return and exchange process is designed to be clear, fair and appropriate for fine jewellery.
PRECIOUS ATOM is currently pre-launch. Final return timeframes, eligibility rules and exclusions will be confirmed before the first collection becomes available to purchase.
RETURN ELIGIBILITY
Once purchasing opens, eligible items may be accepted for return within the return period stated at the time of purchase.
To qualify for a return, an item will generally need to be:
UNWORN
UNUSED
UNALTERED
UNDAMAGED
RETURNED WITH ORIGINAL PACKAGING
RETURNED WITH ANY ACCOMPANYING DOCUMENTATION
The item must remain in a condition suitable for inspection and resale.
Final eligibility requirements will be confirmed before launch.
ITEMS THAT MAY NOT BE RETURNABLE
Certain jewellery may be excluded from standard returns.
This may include:
PERSONALISED PIECES
ENGRAVED PIECES
CUSTOM OR BESPOKE ORDERS
MADE-TO-SPECIFICATION ITEMS
PIECES ALTERED AT THE CLIENT'S REQUEST
ITEMS SHOWING SIGNS OF WEAR OR DAMAGE
Any applicable restriction will be clearly communicated before purchase.
EXCHANGES
Where exchanges are available, they may depend on:
product availability,
size,
material,
metal colour,
and the condition of the returned item.
Some pieces may need to be returned and reordered rather than exchanged directly.
Exact exchange procedures will be confirmed before launch.
RING SIZING
Please review sizing carefully before ordering.
If you are uncertain about your ring size, consult the PRECIOUS ATOM Size Guide before purchase.
Where resizing is available, eligibility may vary according to the construction of the ring, stone setting and material.
Some designs cannot be resized without affecting their structure.
VIEW SIZE GUIDE →
HOW TO REQUEST A RETURN
When returns become available, do not send an item back without first contacting PRECIOUS ATOM Client Care.
A return request may require:
YOUR NAME
ORDER NUMBER
ITEM BEING RETURNED
REASON FOR RETURN
PHOTOGRAPHS, WHERE REQUIRED
Our Client Care team will provide the appropriate return instructions.
CONTACT CLIENT CARE →
RETURN SHIPPING
Return shipping procedures will vary depending on the destination and reason for return.
Before launch, we will clearly explain:
whether return shipping is complimentary,
whether a return label is provided,
which carrier should be used,
and whether any shipping cost is deducted from a refund.
High-value jewellery should only be returned using the approved method communicated by PRECIOUS ATOM.
INSPECTION
Returned jewellery will be inspected before a refund or exchange is approved.
Inspection may confirm:
the condition of the piece,
whether it has been worn,
whether it has been altered,
whether all components and documentation have been returned,
and whether the return meets the applicable policy.
If an item does not meet the return conditions, Client Care will contact you regarding the available options.
REFUNDS
Approved refunds will be issued using the appropriate payment method according to our final refund policy.
Processing time may vary depending on:
the payment provider,
your bank,
the destination,
and the original method of payment.
Shipping charges, customs charges and other fees may be treated differently depending on the circumstances of the return.
Final refund terms will be published before purchasing opens.
DAMAGED OR INCORRECT ITEMS
If you receive an item that appears damaged, defective or different from the item ordered, contact Client Care as soon as reasonably possible.
Please retain:
THE JEWELLERY
ALL ORIGINAL PACKAGING
DELIVERY MATERIALS
SHIPPING LABELS
and, where possible,
PHOTOGRAPHS SHOWING THE ISSUE
We will review the matter and provide the appropriate next step.
Do not arrange independent repair or alteration before contacting us, as this may affect our ability to assess the issue.
NATURAL SIGNS OF WEAR
Fine jewellery changes through use.
Minor surface marks, gradual patina and normal signs of wear are not necessarily manufacturing defects.
925 sterling silver may naturally tarnish.
Highly polished gold may develop fine surface marks.
These changes are part of the behaviour of precious materials.
For guidance on maintaining your jewellery, visit our Jewellery Care page.
VIEW JEWELLERY CARE →
CUSTOM & PERSONALISED PIECES
Personalised or specially produced jewellery requires additional consideration.
Where an item is:
engraved,
customised,
made specifically to your measurements,
or otherwise produced to an individual specification,
standard return rights may differ.
Any applicable restriction will be disclosed before the order is confirmed.
CANCELLATIONS
Order cancellation may only be possible before processing or production begins.
For made-to-order, personalised or customised pieces, cancellation options may become limited once work has started.
If you need to request a cancellation, contact Client Care as soon as possible.
We cannot guarantee that an order can be cancelled after confirmation.
PRE-LAUNCH NOTICE
PRECIOUS ATOM is currently finalising its Client Care policies.
Before the first collection becomes available to purchase, this page will be updated with confirmed information regarding:
RETURN WINDOW
EXCHANGE ELIGIBILITY
RETURN SHIPPING
REFUND PROCESSING
CUSTOM ORDER EXCLUSIONS
CANCELLATION TERMS
We prefer to communicate confirmed policies rather than publish temporary promises.
NEED ASSISTANCE?
For questions regarding returns, exchanges or an upcoming purchase, contact PRECIOUS ATOM Client Care.
CONTACT CLIENT CARE →