SHIPPING & DELIVERY
From the House to you.
Every PRECIOUS ATOM order will be prepared with the same consideration given to the object itself.
From final inspection to packaging and dispatch, our aim is to make delivery feel clear, secure and carefully handled.
PRECIOUS ATOM is currently pre-launch. Final delivery destinations, shipping rates and estimated timelines will be confirmed before the first collection becomes available to purchase.
ORDER PREPARATION
Each order will be checked before dispatch.
Depending on the piece, preparation may include:
FINAL QUALITY INSPECTION
ORDER VERIFICATION
SECURE PACKAGING
DOCUMENTATION WHERE APPLICABLE
DISPATCH CONFIRMATION
Estimated preparation times will be displayed on the relevant product page or during checkout.
DELIVERY DESTINATIONS
PRECIOUS ATOM intends to serve clients across selected domestic and international destinations.
Available delivery countries will be confirmed at launch.
If delivery is available to your destination, the applicable shipping options will be shown during checkout.
DELIVERY TIMES
Delivery timing may vary depending on:
the destination,
the selected shipping service,
the type of jewellery ordered,
and whether the piece is immediately available or requires additional preparation.
An estimated delivery timeframe will be communicated before or after checkout as appropriate.
Delivery estimates are not guarantees and may be affected by customs, carriers, public holidays or circumstances outside our direct control.
SHIPPING CHARGES
Any applicable shipping charge will be clearly displayed during checkout before payment is completed.
Where complimentary shipping is offered, this will be stated clearly.
PRECIOUS ATOM will not rely on hidden shipping charges.
TRACKING
Where tracking is available, dispatch information will be sent to the contact details provided with the order.
This may include:
CARRIER INFORMATION
TRACKING NUMBER
ESTIMATED DELIVERY INFORMATION
Tracking updates are provided by the delivery carrier and may occasionally take time to appear after dispatch.
INTERNATIONAL ORDERS
International orders may be subject to import duties, taxes, customs charges or other destination-specific fees.
The way these charges are handled can vary by country and shipping method.
Before international purchasing opens, PRECIOUS ATOM will clearly state whether duties and taxes are:
included at checkout,
collected on delivery,
or otherwise handled for each supported market.
We do not want clients discovering unexpected policies after placing an order.
CUSTOMS
International shipments may require customs processing.
Customs authorities may request additional information or cause delays outside the control of PRECIOUS ATOM or the shipping carrier.
Clients are responsible for ensuring that the information provided with an order is accurate.
DELIVERY ADDRESS
Please review your delivery information carefully before completing an order.
This includes:
recipient name,
street address,
apartment or unit number,
city,
postal code,
country,
telephone number,
and email address.
If you notice an error after placing an order, contact Client Care as soon as possible.
Changes cannot always be guaranteed once an order has entered processing or been dispatched.
SECURE DELIVERY
For selected orders, additional delivery safeguards may be used depending on destination and order value.
These may include signature requirements or other carrier security procedures.
Exact requirements will be communicated where applicable.
DELIVERY ISSUES
If your tracking information indicates a problem, or your order appears delayed beyond the expected timeframe, please contact Client Care.
Include:
YOUR NAME
ORDER NUMBER
DELIVERY ADDRESS
TRACKING NUMBER, IF AVAILABLE
and a short description of the issue.
We will review the available information and assist with the next appropriate step.
DAMAGED DELIVERY
If the external parcel appears significantly damaged when it arrives, document its condition before opening where possible.
If you believe the jewellery or packaging has been damaged in transit, contact Client Care promptly and retain:
the item,
all packaging,
shipping labels,
and photographs of the condition in which the parcel arrived.
We will provide further instructions after reviewing the situation.
PRE-LAUNCH NOTICE
PRECIOUS ATOM is still preparing its first collection.
Before orders open, this page will be updated with confirmed information regarding:
DELIVERY COUNTRIES
SHIPPING SERVICES
EXPECTED TIMELINES
SHIPPING CHARGES
DUTIES & TAXES
DELIVERY SECURITY
We prefer to publish confirmed information rather than make promises before our fulfilment programme is final.
NEED ASSISTANCE?
For questions about delivery or an upcoming order, contact Client Care.
CONTACT CLIENT CARE →