Shipping policy
Thank you for shopping with PreciousAtom.
Because fine jewelry may be handcrafted or made to order, preparation times can vary by product.
Order Processing
Recommended starting settings:
Ready to ship jewelry: approximately 3–5 business days
Made to order jewelry: approximately 5–10 business days
Custom jewelry: production time will be communicated before or after design approval.
Business days generally exclude weekends and applicable public holidays.
Only publish these times if you can reasonably meet them. For US internet orders, the FTC requires businesses to have a reasonable basis for their advertised shipping time; where no shipping time is stated, its Mail/Internet Order Rule generally uses 30 days, and delays can trigger consent/refund requirements.
Shipping
Available shipping methods and charges will be displayed at checkout where applicable.
We may use reputable international and domestic carriers depending on destination, value, and availability.
Orders may include tracking.
Higher-value shipments may require a signature at delivery.
Estimated Transit Time
After dispatch, approximate transit times may vary based on destination and carrier.
International delivery may be delayed by:
- Customs inspections
- Import procedures
- Carrier delays
- Severe weather
- Public holidays
- Address problems
- Security reviews
Processing time and shipping/transit time are separate.
Tracking
When tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking updates are controlled by the carrier and may occasionally take time to appear.
Address Accuracy
Customers are responsible for providing a complete and accurate:
- Name
- Street address
- Apartment/unit number
- City
- State/province
- Postal/ZIP code
- Country
- Telephone number where required
Contact info@preciousatom.com immediately if you notice an address error.
Once an order has shipped, we may not be able to change the delivery address.
International Orders
PreciousAtom may ship internationally.
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT or similar taxes
- Brokerage charges
- Government processing fees
Unless expressly shown as prepaid or included at checkout, such charges may be payable by the recipient.
Customers are responsible for understanding applicable import rules in their country.
Customs Delays
PreciousAtom cannot guarantee customs clearance time because customs processing is controlled by government authorities.
Customers may be required to provide information or pay applicable charges before delivery.
Delivery
An order is considered delivered when the carrier records successful delivery to the shipping address or authorized recipient, subject to applicable consumer law.
For valuable jewelry, we strongly recommend that someone be available to receive the package.
Lost Packages
If your tracking information indicates an unusual delay or possible loss, contact:
We will review the shipment and, where appropriate, open an investigation with the shipping carrier.
Carrier investigations can require time to complete.
Damaged Packages
If a parcel arrives visibly damaged:
- Photograph the package before opening it.
- Photograph the shipping label.
- Photograph the product and packaging.
- Contact us promptly at info@preciousatom.com.
Please retain all packaging until the matter has been reviewed.
Refused or Undeliverable Packages
If an order is returned because of:
- Incorrect address
- Failed delivery attempts
- Customer refusal
- Unpaid import charges
- Failure to cooperate with customs
additional shipping or handling costs may apply before reshipment.
Refund eligibility will be determined according to our Return and Refund Policy and applicable law.
Contact
For shipping questions:
PreciousAtom
info@preciousatom.com