Terms of service
Welcome to PreciousAtom. These Terms of Service govern your use of our website and your purchase of products from PreciousAtom.
By accessing our online store or placing an order, you agree to these Terms of Service.
1. Online Store Terms
You must provide accurate and complete information when placing an order.
You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Products
PreciousAtom sells fine jewelry, which may include:
- Lab grown diamond jewelry
- Gold jewelry
- Engagement rings
- Wedding jewelry
- Earrings
- Necklaces
- Bracelets
- Rings
- Customized and made to order jewelry
Product availability may change without notice.
3. Lab Grown Diamond Disclosure
Where a product contains laboratory grown diamonds, PreciousAtom will identify them as lab grown diamonds, laboratory grown diamonds, or laboratory created diamonds in the applicable product information.
Lab-grown diamonds should not be interpreted as mined or naturally formed diamonds unless a product is expressly described as containing natural diamonds.
4. Product Images and Appearance
We aim to represent our jewelry accurately.
However, differences in:
- Screen settings
- Lighting
- Photography
- Stone characteristics
- Hand finishing
- Metal finishing
may result in minor visual differences between online images and the physical product.
Because many jewelry items are handcrafted, reasonable variations may occur.
5. Diamond and Gemstone Characteristics
Individual stones may have natural looking or growth related characteristics, including variations in appearance.
Carat weight, dimensions, color, clarity, and other specifications may be stated as approximate where appropriate.
Where an independent grading report is included, the specifications on the report apply to the graded stone.
6. Pricing
Prices may change without notice.
We reserve the right to correct errors in pricing or product information.
If an obvious pricing error affects an order, we may contact you before fulfillment to provide the correct information and available options.
7. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We may refuse or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Payment failure
- Pricing errors
- Inventory problems
- Shipping restrictions
- Legal or regulatory requirements
- Incorrect customer information
If we cancel an order after payment has been captured, an appropriate refund will be issued.
8. Custom and Made to Order Jewelry
Custom jewelry may require customer approval of:
- Design
- CAD
- Stone specifications
- Ring size
- Metal
- Engraving
- Dimensions
- Other customization details
Once a custom order has entered production, cancellation or modification may not be possible.
The customer is responsible for carefully reviewing and approving specifications before production.
9. Ring Sizing
Customers are responsible for selecting the correct ring size.
Because sizing standards and finger measurements may vary, we recommend professional measurement before ordering.
Resizing eligibility and charges depend on the design.
10. Payment
Orders must be paid using a payment method made available at checkout.
Additional authentication or verification may be required.
11. Shipping and Delivery
Shipping estimates are not guarantees unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
PreciousAtom is not responsible for delays arising from events outside our reasonable control, including customs processing, severe weather, carrier disruptions, government actions, or incorrect customer information.
Our Shipping Policy forms part of these Terms.
12. Duties and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other governmental fees.
Unless checkout or the order confirmation specifically states that such charges are included, the customer may be responsible for these amounts.
13. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.
14. Intellectual Property
All PreciousAtom materials, including:
- Brand name
- Logos
- Product designs
- Photographs
- Videos
- Written content
- Graphics
- Website elements
are owned by PreciousAtom or used with permission and are protected by applicable intellectual property laws.
They may not be reproduced, copied, commercially exploited, or distributed without authorization.
15. User Content and Reviews
If you submit content such as a review, photograph, or testimonial, you confirm that you have the right to provide it.
We will not knowingly alter customer reviews in a manner that materially misrepresents the customer's genuine experience.
16. Third Party Services
Our website may use or link to third party services.
PreciousAtom is not responsible for the independent content, policies, security, or availability of third party websites or providers.
17. Prohibited Uses
You may not:
- Commit fraud
- Attempt unauthorized access to our systems
- Upload harmful software
- Scrape or copy the site unlawfully
- Misuse customer or business information
- Infringe intellectual property rights
- Use the site in violation of applicable law
18. Disclaimer
To the fullest extent permitted by applicable law, our website and services are provided subject to applicable warranties and rights that cannot lawfully be excluded.
Nothing in these Terms is intended to remove mandatory consumer rights.
19. Limitation of Liability
To the maximum extent permitted by applicable law, PreciousAtom will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such limitation is legally permitted.
Nothing in this section excludes liability that cannot legally be excluded.
20. Governing Law
These Terms will be governed by the laws applicable to PreciousAtom's legal place of business, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.
Before publishing, replace this sentence with your specific governing jurisdiction after confirming it with your legal adviser.
21. Changes
We may update these Terms from time to time.
The latest version will be available through our online store.
22. Contact
Questions regarding these Terms should be sent to:
PreciousAtom
Email: info@preciousatom.com